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Whether for business or leisure, Royaux VIP ensures your airport experience is as efficient as it is elegant.Enjoy priority assistance, discreet transfers, and dedicated concierge support.

CALL US

+44 (0) 7999 888 868

EMAIL US

info@Royauxvipservices.co.uk

VISIT US

Sheraton Skyline Hotel, London Heathrow, Bath Road, Hayes, UB3 5BP

FAQ

Frequently Asked Questions

Got a question about our  services? 

Which airports do you operate in?

Royaux VIP operates across 65+ international airports, including major hubs in Europe, the Middle East, and Asia.
If you have a specific airport in mind, our concierge team can confirm availability instantly.

How early should I book the service?

We recommend booking at least 24 hours in advance to guarantee availability.
However, last-minute bookings are accepted based on local airport capacity.

Can you assist with luggage?

Yes — all our services include porter assistance.
The number of bags handled depends on your selected tier (Bronze, Silver, Gold, Platinum).

Do you fast-track security and immigration?

Yes. Where permitted by airport regulations, we provide priority lanes for immigration, security, and check-in to minimize waiting times.

Do you offer private lounge access?

Yes. Lounge access is included with Gold and Platinum tiers, and can be added as an upgrade for other packages..

Can you arrange transportation or a chauffeur?

Absolutely. We can coordinate:

Luxury sedans (S-Class, BMW 7 Series)

SUVs (Range Rover, V-Class)

Limousines

VIP transfers between terminals

Transportation can be booked alongside your VIP service for a complete door-to-door experience.

Do you assist with private jet arrivals?

Yes — our Private Jet Coordination service includes discreet handling, customs facilitation, aircraft-side greeting, and direct access to premium ground transfers.

Is this service suitable for elderly passengers or unaccompanied children?

Yes. Our team provides full assistance for seniors, unaccompanied minors, and passengers requiring extra care.
We ensure a smooth, safe, and comfortable journey throughout the terminal.

What is your cancellation policy?

Cancellations made 24+ hours before service are fully refundable.
Within 24 hours, fees may apply depending on airport policy.
Your concierge will advise you at the time of booking.

Do you provide 24/7 customer support?

Yes — Royaux VIP offers round-the-clock global support for all bookings, itinerary changes, and urgent travel requests.